Real Results for Real Businesses
Don't just take our word for it. See how our cleaning services have helped businesses pass inspections, improve ratings and protect their reputation.
Helping a 42-Bed Care Home Pass CQC Inspection
Client: A residential care home in Bedford
The Challenge
A care home was struggling with recurring infection control issues and had received a 'requires improvement' rating in their previous CQC inspection, specifically relating to cleanliness and hygiene standards.
Our Solution
We deployed our Healthcare Compliance system, assigning Priya (our infection prevention specialist) as lead. We implemented a colour-coded cleaning regime, introduced EN 1276/EN 14476 certified disinfectants, and established daily, weekly and monthly cleaning schedules with full documentation.
The Results
- Passed their next CQC inspection with a 'Good' rating for cleanliness
- Zero infection control deficiencies noted
- Reduced cleaning-related complaints by 100%
- Implemented a fully audit-ready documentation trail
Good
CQC Rating
from Requires Improvement
0
Complaints
down from 4 per quarter
100%
Audit Ready
documentation compliance
From 4.2 to 4.9 Stars: Airbnb Host Rating Recovery
Client: A portfolio Airbnb host managing 6 properties in Luton
The Challenge
A growing Airbnb host was losing their Superhost status due to guest complaints about cleanliness. Their rating had slipped from 4.7 to 4.2 over six months, directly impacting bookings and revenue.
Our Solution
We implemented our 5-Star Airbnb Turnover System across all 6 properties. Maria (our hospitality lead) created property-specific cleaning checklists, established same-day turnover protocols, and introduced a pre-guest-arrival quality check.
The Results
- Rating recovered from 4.2 to 4.9 within 8 weeks
- Regained Superhost status within one quarter
- Occupancy increased by 23% due to improved visibility
- Zero cleanliness-related guest complaints in 6 months
4.9★
Rating
from 4.2★
+23%
Occupancy
increase in bookings
0
Cleanliness Complaints
in 6 months
Reducing Sick Days at a 120-Staff Office Building
Client: An insurance company office in Milton Keynes
The Challenge
A commercial office was experiencing high staff absence rates, particularly during winter months. The facilities manager suspected poor hygiene in shared areas was contributing to the spread of illness.
Our Solution
We conducted a full hygiene audit of the premises, then deployed our Sanctuary Commercial Clean system. We introduced touchpoint sanitisation protocols, upgraded to anti-microbial surface treatments in high-traffic areas, and implemented a daily washroom deep-clean regime.
The Results
- Staff sick days reduced by 31% over one year
- Washroom satisfaction scores improved from 62% to 94%
- Zero hygiene-related facilities complaints
- Contract renewed for a further 3-year term
-31%
Sick Days
year-on-year reduction
94%
Satisfaction
from 62%
3yr
Contract
renewed
Helping a Letting Agency Pass 100% of Deposit Returns
Client: A letting agency managing 200+ properties across Bedfordshire
The Challenge
A letting agency was facing frequent deposit disputes from tenants claiming the property wasn't cleaned to a professional standard at the end of tenancy. This was costing them time, money and reputation.
Our Solution
We established an end-of-tenancy cleaning partnership with a guaranteed standard. Every property now receives a documented deep clean with a photographic completion report, giving the agency irrefutable evidence of the cleaning standard.
The Results
- 100% of deposit disputes resolved in the agency's favour
- Average turnaround time reduced from 5 days to 2 days
- Agency's Trustpilot rating improved to 4.8 stars
- Now the agency's exclusive cleaning partner
100%
Deposit Disputes Won
in agency's favour
2 days
Turnaround
from 5 days
Exclusive
Partnership
cleaning partner
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